Privacy Policy
This page explains how SMARTSOFTIA collects, uses, stores, and protects information when people interact with our website, automations, messaging tools, and platform integrations.
1. Introduction
Welcome to SMARTSOFTIA ("we," "us," or "our").
This Privacy Policy explains how we collect, use, store, and protect information when you interact with our services, including our website, automations, messaging tools, and integrations with platforms such as Instagram, Facebook/Meta, WhatsApp, and related business messaging services.
If you use or interact with our services, you agree to the practices described in this Privacy Policy.
2. Who We Are
Company name: SMARTSOFTIA
Business name / brand: SMARTSOFTIA
Website: https://www.asistenteia.pro
Email: smartsoft.agente.ia@gmail.com
If you have any questions about this Privacy Policy or your personal data, you can contact us using the email above.
3. Information We Collect
Depending on how you interact with us, we may collect the following types of information:
a. Information you provide directly
- Your name
- Your phone number
- Your email address
- Your Instagram username or social media profile information
- The content of messages you send to us
- Any information you voluntarily provide in forms, chats, or requests
b. Information collected through platform integrations
When you contact us through Instagram, Facebook/Meta, WhatsApp, or other messaging channels, we may receive:
- Your public profile information made available by the platform
- Your user ID or account identifier
- Messages, comments, reactions, and attachments you send
- Timestamps and metadata related to those interactions
c. Technical and usage information
We may collect limited technical information such as:
- IP address
- Device/browser information
- Log data
- Webhook event data
- Basic analytics and system activity records
4. How We Use Information
We use the information we collect to:
- Respond to your messages, comments, and inquiries
- Provide customer support
- Send automated or manual replies
- Manage appointments, requests, or service inquiries
- Improve our workflows, automations, and customer experience
- Maintain security, prevent abuse, and detect unauthorized activity
- Comply with legal obligations
- Operate integrations with third-party services such as Meta platforms and automation tools
5. Instagram / Meta Data Use
If you interact with us through Instagram or other Meta platforms, we may process information received through Meta APIs, webhooks, and authorized integrations in order to:
- Receive and read direct messages sent to our business account
- Receive and process comments on our posts
- Send replies, including automated replies where applicable
- Manage conversations and customer support flows
- Store interaction history for service, operational, and support purposes
We only use this information for legitimate business purposes related to communication, support, service delivery, and automation.
6. Legal Basis for Processing
Where applicable, we process personal data based on one or more of the following grounds:
- Your consent
- The performance of a contract or pre-contractual request
- Our legitimate interests in operating, securing, and improving our services
- Compliance with legal obligations
7. How We Share Information
We do not sell your personal data.
We may share information only when necessary with trusted service providers that help us operate our business, such as:
- Hosting providers
- Cloud infrastructure providers
- Automation platforms
- CRM or support tools
- Analytics providers
- Messaging and social media platform providers, including Meta
These providers may process data on our behalf only to the extent necessary to perform their services.
We may also disclose information if required by law, legal process, or to protect our rights, users, systems, or business.
8. Data Retention
We retain personal data only for as long as reasonably necessary to:
- Provide our services
- Maintain support and communication history
- Comply with legal, tax, accounting, or security obligations
- Resolve disputes
- Enforce agreements
When data is no longer needed, we will delete it or anonymize it where reasonably possible.
9. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing
- Request restriction of processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at:
We may need to verify your identity before processing your request.
11. Data Deletion Requests
If you want us to delete your personal data, you may submit a request by emailing:
Please include enough information for us to identify your records, such as:
- Your full name
- Your Instagram username or account used to contact us
- The approximate date of your interaction
- The type of request
We will review and process deletion requests in accordance with applicable law and our legal obligations.
12. Third-Party Services
Our services may rely on third-party providers and platforms, including but not limited to:
- Meta / Instagram / Facebook
- n8n
- Hosting and cloud providers
- Databases and analytics tools
Your use of third-party platforms may also be subject to those platforms' own terms and privacy policies. We are not responsible for the privacy practices of third-party services we do not control.
13. International Data Transfers
If applicable, your information may be processed or stored in countries other than your own, including where our service providers operate infrastructure.
By using our services, you understand that your information may be transferred internationally, subject to reasonable safeguards where required.
14. Children's Privacy
Our services are not directed to children under the age required by applicable law, and we do not knowingly collect personal data from children without appropriate legal basis or authorization.
If you believe a child has provided personal data to us, please contact us so we can review and remove the information if appropriate.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective date or Last updated date. Your continued use of our services after changes are posted means you accept the updated policy.